We aim to deliver your order quickly and reliably.

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Processing & Dispatch

Orders are processed within 1 business day (Monday–Friday).

• Orders placed before 14:00 are typically shipped the same day

• Orders placed after 14:00 or on weekends are shipped the next business day

• During peak periods, processing may take an additional 1–2 business days

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Delivery Times

Delivery times vary depending on your location:

• Europe: 2–7 business days

• North America: 3–10 business days

• Other international destinations: varies by carrier

Delivery estimates are shown at checkout.

You will receive a tracking link once your order has been shipped.

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Shipping Costs

Shipping costs depend on your location, delivery method, and order value.

• Free shipping thresholds (if applicable) are shown on the website

• Final shipping costs are calculated at checkout

• Any applicable taxes or duties will be displayed when possible

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Taxes & Duties

Depending on your location, VAT, GST, customs duties, or handling fees may apply.

• These charges are determined by your local authorities

• When possible, they are calculated at checkout

• In some cases, they may be collected upon delivery

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Risk of Loss

Responsibility for your order transfers once it is marked as delivered by the carrier.

If your order is missing, damaged, or incorrect, please contact hello@cellaro.com within 7 days.

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Delivery Issues

If your tracking shows “delivered” but you have not received your package:

• Check with neighbours, household members, or building management

• Verify your shipping address in your order confirmation

• Contact us for assistance

We will work with the carrier to investigate, though resolution times may vary.