Refund policy
90-Day Money-Back Guarantee
We want you to feel confident trying Cellaro.
If you are not satisfied, you can request a refund within 90 days of delivery.
We will refund:
-
One pouch from your first order (opened or unopened)
-
No return required
Eligibility:
-
First-time customers only
-
One pouch per household
-
Applies to the first delivery of a subscription
-
Shipping fees are non-refundable
This guarantee is designed to make trying Cellaro risk-free.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, incorrect, or defective:
-
Email hello@cellaro.com within 7 days
-
Include your order number and a photo
We will replace or refund the item promptly.
Additional Refunds
We do not require returns for refunds under our guarantee.
If you have questions about unopened products or exceptional cases, please contact hello@cellaro.com and we will assist you.
How Refunds Are Processed
Approved refunds are issued to your original payment method.
Processing times may vary depending on your payment provider.
Subscriptions
Subscription charges already processed are non-refundable, except:
-
Where required by law
-
Or under the 90-day guarantee (first delivery only)
You can manage, pause, or cancel your subscription at any time through your account.
Contact
For any refund-related questions, contact: