Refund policy
Returns and Refunds
30-Day Returns
You may request a return of eligible, unopened products within 30 days of delivery.
To be eligible for a return:
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The product must be unopened, unused, and in its original packaging.
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You must provide your order number.
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The return request must be submitted within 30 days of delivery.
Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
Please contact hello@cellaro.com before returning any product. Items sent back without prior approval may not be accepted.
Shipping fees are non-refundable unless required by law.
90-Day Money-Back Guarantee
We want you to feel confident trying CELLARO..
If you do not notice a difference after consistent use, you may request a refund within 90 days of delivery.
Under the guarantee, we will refund the cost of:
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One pouch from your first order, whether opened or unopened.
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The first delivery of a subscription, limited to one pouch.
No return is required.
To be eligible:
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You must be a first-time Cellaro customer.
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The guarantee is limited to one pouch per customer and household.
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The request must be made within 90 days of delivery.
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Shipping fees are non-refundable.
The 90-day guarantee is separate from your statutory cancellation and return rights.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives.
If your order is damaged, defective, or incorrect, contact hello@cellaro.com within 7 days of delivery.
Please include:
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Your order number.
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A description of the issue.
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A photograph showing the damage, defect, or incorrect item.
We will review the issue and arrange a replacement or refund where appropriate.
Additional Refund Requests
Products refunded under the 90-day money-back guarantee do not need to be returned.
For unopened products, return requests, or exceptional circumstances, please contact hello@cellaro.com. We will review your request and explain the available options.
How Refunds Are Processed
Approved refunds are issued to the original payment method.
Please allow time for your bank or payment provider to process the refund after it has been approved.
Subscriptions
You may manage, pause, or cancel your subscription through your customer account.
Subscription charges that have already been processed are normally non-refundable, except:
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Where required by law.
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Where the first delivery qualifies under the 90-day money-back guarantee.
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Where an item is damaged, defective, or incorrect.
Cancelling a subscription prevents future subscription orders. It does not automatically cancel an order that has already been processed or fulfilled.
Your Statutory Rights
Nothing in this policy limits any rights you may have under applicable consumer protection law, including your legal right to withdraw from an eligible online purchase.
Contact
For returns, refunds, or guarantee requests, contact: